Refund Policy
This policy explains how refunds work for PDPT memberships and course bookings, provided by Strativara Consultancy Ltd, trading as Professional Digital Photography Training.
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — this applies to both membership subscriptions and course bookings.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and follow the refund request process, or contact us through the site and we'll help you.
Please include the email address you used to purchase and, if possible, your order number, so we can locate your purchase quickly.
Course cancellations
If we cancel a course, you will receive a full refund or the option to transfer your seat to another date — your choice.
If you need to cancel a course booking, contact us as early as possible. Bookings cancelled within the 30-day guarantee period are refunded in full; after that, we'll do our best to offer a transfer to a future date.
Membership cancellation
You can cancel your membership at any time. Cancellation stops future renewals; your access continues until the end of the current paid period. Cancelling a renewal is separate from requesting a refund for a payment already made.
